Fotomatic.ai

Refund Policy for Fotomatic.ai

Effective Date: 1st March 2025
Last Updated: 24th March 2025

At Fotomatic.ai, we strive to provide high-quality AI-powered image processing services. We value customer satisfaction and are committed to transparency in our refund policy. Please read the following policy carefully to understand our terms regarding refunds and cancellations.

1. Eligibility for Refunds

We offer refunds only under specific circumstances, including:

  • You were charged incorrectly for our services.
  • You experienced a technical failure preventing you from using our service.
  • You purchased a subscription or credits but were unable to use them due to service downtime.

    • Refund requests must be made within 7 days of the original transaction.

    2. Non-Refundable Cases

    We do not offer refunds in the following cases:

  • If the AI-generated images or processed files do not meet personal aesthetic expectations.
  • If the service has been used partially or fully before requesting a refund.
  • If the issue was caused by incorrect file uploads or user error.
  • If a subscription was canceled after the billing period began.
  • If the refund request is made after 7 days of purchase.

    • 3. Refund Process

    To request a refund, follow these steps:

    1. Contact our support team at hi@fotomatic.ai with your transaction details.

    2. Provide a clear explanation of the issue and why you are requesting a refund.

    3. Our team will review your request and respond within 5-7 business days.

    Approved refunds will be processed back to the original payment method within 7-10 business days.

    4. Subscription Cancellations

    If you have subscribed to a paid plan, you can cancel anytime before the next billing cycle. Cancellations will stop future billing, but no refunds will be provided for the remaining period of the current subscription.

    5. Chargebacks and Disputes

    If you initiate a chargeback through your bank or payment provider without first contacting us, your account may be suspended or permanently banned. We encourage customers to resolve issues with us directly before disputing charges.

    6. Contact Us

    For any questions or refund requests, please reach out to us at:

    GEEKS AND NOMADS

    Email: hi@fotomatic.ai

    Website https://www.fotomatic.ai

    By using Fotomatic.ai, you acknowledge that you have read and understood this Refund Policy.